FAQs

If you have a Martini Sportswear customer account, you can view your order online. To do this, log in with your email address and password using the account icon at the top right of our website. As soon as you are logged in, you can check the order status and all details under "MY ORDERS".

We will also send you an order confirmation by email so that you can keep track of your order even without logging in.

You can find your order number in your online customer account under "MY ORDERS" and in the order confirmation that we send you by email after your purchase.

We strive to keep our delivery times as short as possible. Your order is forwarded directly to our warehouse for dispatch preparation via a fully automated process, so unfortunately, we can no longer change your delivery address on the invoice. However, if we manage to hold your order in time, we can adjust the shipping label on your parcel accordingly. Please send us an email to join@martini-sportswear.at.

Once your order has been confirmed, we can unfortunately no longer cancel it, as all orders from our online shop are processed fully automatically via our warehouse.

A return label is enclosed with your order so that you can send it back to us if necessary. Please attach it to the outside of the parcel so that it is clearly visible and hand it in at a post office of your choice.

There is no minimum order value in our online shop. Delivery is free for purchases of € 150 / 200 CHF or more.

We want to make shopping in the Martini Sportswear online shop as easy as possible for you. That's why we offer various payment methods:

• Credit card
  • When paying by credit card, you can enter your credit card details directly in the "Payment" window. We accept the following credit cards: Visa and MasterCard.
• Apple Pay
  • If you have registered a credit and debit card in the "Wallet" of your iPhone or other Apple device, you can pay via Apple Pay at the end of the order process.
• PayPal
  • If you select PayPal as your payment method, you will be automatically redirected to PayPal to confirm the payment. Log in to your PayPal account and follow the instructions. You can find more information about paying via PayPal here.

• Klarna - Pay Now, Pay in 30 days, Financing (not available for the delivery countries Slovakia and Czech Republic)

  • • If you select ‘Klarna’, the next step is to log in to your Klarna account using your e-mail address and a one-time code. After logging in, select one of the payment options. The following options are available:

      • Pay Now - pay for the order immediately

      • Pay in 30 days - pay for the order later

      • Financing - pay for your order in instalments

    • Please note that Klarna is an independent invoicing company. If you have any questions about payment, please contact Klarna customer service directly. You can find more information about purchasing with Klarna at https://www.klarna.com/

• EPS (only for deliveries to Austria)
  • If you make an eps transfer, you pay for your purchase at the end of the order process using your usual online banking details.

• Twint (only for deliveries to Switzerland)

• Ideal (only for deliveries to the Netherlands)

We will debit the amount for your order as soon as your order has been dispatched. If your order comprises several shipments, the amount will be debited for each product shipped. Please note that we will carry out an authorisation of the total amount at the time of your order. This is only a temporary hold on the amount, which will automatically expire within a few days.

You will receive an invoice from us by email together with the shipping confirmation. You can also view and download the invoice online in your customer account.

Please note that we do not send invoices by post for sustainability reasons.

Klarna is an independent payment provider, and the payment is processed directly by Klarna. If you have any problems with your payment, please contact the Klarna customer service.

Discount codes can be entered in the "ADD DISCOUNT CODE" field during the checkout in the "Payment" step. Click "Add" to activate the discount. The reduced total amount will then appear in the order overview before you finalise the order.

If your discount code does not work, please check that the items in your cart meet the terms of the promotion. For example, if outlet items are excluded from the promotion, but your cart contains outlet items, the code will not be accepted. Also, make sure that your voucher is still valid and that you clicked "Add" after entering it.

Unfortunately, we cannot apply the discount at a later stage. In order to keep delivery times as short as possible, all orders from our online shop are forwarded directly to our warehouse for dispatch preparation via a fully automated process. It is therefore not possible to change or cancel your order.

For technical reasons, vouchers (discount codes are not affected) can only be redeemed in our flagship store in Annaberg from December 22, 2023.

If you can or only want to redeem your voucher online, please send us your voucher code and a screenshot of your shopping cart to join@martini-sportswear.at before you complete your order. Our customer service team will then arrange for your order to be dispatched manually.

Unfortunately, voucher cards can only be purchased and redeemed in our shop in Annaberg.

All orders in our online shop are sent directly from our logistics centre in Annaberg by Austrian Post.  Orders to Switzerland are also dispatched by Swiss Post. The dispatch usually takes place within 1 to 2 working days, the delivery time is approx. 3 to 5 working days depending on the country of delivery*. As soon as your order is ready for dispatch, you will receive a shipping confirmation from us by email with a tracking link to track your parcel. The shipping costs will be displayed in the shopping cart before you pay and will be invoiced with your order.

*Please note that deliveries may take longer than usual during sales and promotional periods. 

As soon as your order is ready for dispatch, you will receive a shipping confirmation with a tracking link by email. This allows you to see the location of your shipment at any time and track it if your parcel has been deposited at a pick-up station.Start of form

If you are not at home at the time of delivery, your parcel will be left at a pick-up station near you, unless you have given drop-off permission in advance. You can use your tracking link to see where your parcel is at any time and where you can pick it up if necessary.

The Swiss Post delivers thicker letters and smaller parcels by depositing them in the ‘milk crate’. If you do not want your parcels to be deposited or do not agree with the deposit location, you can go to the Swiss Post customer portal under ‘My mail’ in ‘My consignments’ and give the ‘Do not deposit’ instruction or inform the parcel carrier / customer service.

We ship orders from our online shop to the following countries:

• Austria
• Germany
• Italy
• Switzerland
• France
• Spain
• Netherlands
• Slovakia
• Czech Republic

The shipping costs for the delivery countries Austria, Germany, Italy, Slovakia, Czech Republic, France, Spain and the Netherlands are € 5 (incl. VAT) per order. Shipping is free for orders over € 150 shopping cart value.

The shipping costs for Switzerland are CHF 10 (incl. VAT) per order. Shipping is free of charge for orders over CHF 200 shopping cart value.

The shipping costs will be displayed in your shopping basket before you pay and will be charged with your order.

All our products are packed and dispatched from our Martini Sportswear logistics centre in Annaberg (Salzburg, Austria). Your order will be sent by Austrian Post. Orders to Switzerland are also dispatched by Swiss Post. 

Once your order has been received, it usually takes 1 to 2 working days for your parcel to be dispatched. 

If you wish to return your order or parts of it to us, please first pack the undamaged and originally packed item(s) in the original parcel or other suitable packaging. Fill in the return slip with the reason for the return and enclose it. Attach the return label, which is included with every order, clearly visible on the outside of the parcel and hand in your parcel at any post office.

Switzerland:
Please register your return via our returns platform: https://return.exporto.de/72732d/340/login
Please enter your order number (you will find it in your order and dispatch confirmation) and your e-mail address. In the next step, you can select the products to be returned + the reason for the return. After your confirmation, your return label will be created, which you attach to the outside of the parcel so that it is clearly visible. You can return your parcel at any post office. 

As soon as we receive your parcel, our quality management team will check the condition of the goods in our warehouse. The refund will then usually be arranged within 48 hours.

If you are returning your order from Austria, Germany or Italy, return shipping is free.

For returns from Switzerland, we will charge CHF 12 by means of your credit note. We ask for your understanding that you must bear the costs for returns from all other countries (France, Spain, Holland, Slovenia, Czech Republic) yourself.

You will receive your refund via the payment method you selected at the time of purchase. As soon as your product has arrived in our warehouse, we will process the refund within 48 hours. It usually takes another 1 to 2 days for the refund to be credited to your account.

Unfortunately, exchanges are currently not possible. If you do not wish to keep the item(s) you ordered, please send your order back to us with the enclosed return slip and return label and place a new order.

If you have purchased from an authorised retailer, we ask you to return your Martini Sportswear product directly to them. The retailer will then get in touch with us.

If you have any problems, please contact join@martini-sportswear.at.

If you think the product quality is not OK, please send us an email with a detailed description of the problem, preferably including relevant photos, to join@martini-sportswear.at

If you purchased your Martini Sportswear product while on holiday or abroad and are having problems with it, simply send us an email with a detailed description of the problem to join@martini-sportswear.at. Please include details of where and when you purchased your product (name of retailer, address, country, date of purchase, proof of purchase).

If you have any further questions, please feel free to contact our customer service team, either by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

We are sorry if you have received a damaged parcel. If the items you ordered are intact and only the parcel has been damaged and you would like to return something, you can simply use the packaging of your choice for the return shipment. Please use the return documents enclosed with your delivery to ensure that the return is sent to the correct address.

If an item is damaged or missing in transit, please contact us by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

You can find everything you need to know about our products on the product detail pages of our website. Below the product images you will find a detailed product description as well as information on the material, features, and sustainability of the product.

We have integrated a special tool on our website to make it easy for you to find the right size. To do this, click on "What’s my size?" on the product detail page (above the size selection) and enter the required data in the pop-up window. Based on your details, you will receive a personalised size recommendation for the corresponding item of clothing.

You can also refer to our size chart, which you can find on the product detail page.

On the product detail pages of our website, you will find a detailed product description and more information about each product. Tips and tricks for caring for our products are regularly published in our magazine. And if you want to know more about special materials, we recommend the technology pages in the "Discover Martini" section of our website

We’ve written an informative magazine article about caring for, cleaning and drying performance garments including the most important do’s and dont's (sorry it's only in German). If you have a specific question, you can also email us at join@martini-sportswear.at.

Click on the magnifying glass icon at the top right of our website to use the search function. Enter the product name or a corresponding keyword and the matching results will be displayed.

If a product is not available in our online shop, you can enter your email address on the product detail page using the "Notify me" button. We will notify you by email as soon as the product is back in stock. Alternatively, you can find out which retailer stocks the product by using the “Find a retailer“ option in the main menu.

If you need accessories or spare parts for your product from the online shop, please contact our customer service team - either by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

We have summarised the most important information on spare parts, accessories, and repairs for you in the "Repair & Care" section of our website.

As part of our commitment to sustainability, we have been offering a repair service for our clothing and accessories at our Basecamp in Annaberg for many years.

If you need a repair for your favourite Martini Sportswear item, please send a Mail to join@martini-sportswear.at. All further steps will then be discussed with you. 

You can find authorised Martini Sportswear retailers on our website in the main menu under “Find a retailer“. Simply enter your location and click "Search" to view the results.

If you do not yet have a customer account with us, click on the account icon at the top right of our website, select "LOGIN" and then "Register Now!". In the next step, enter your preferred login details (email & password). You will then receive an email confirming your registration, which you simply need to click on. To save time when ordering at a later stage, you can save your billing address in your customer account.

There are many benefits to creating an account with us:

• See all your orders at a glance.
• You only need to enter your address details once.
• Speed up the checkout process.

Once you have logged in to our website using the account icon, you can change your personal information and settings under "MY ACCOUNT".

Unfortunately, for technical reasons, it is not possible to change the email address stored in your account.  In this case, please create a new customer account.

For privacy reasons, we cannot change an existing newsletter subscription to a new email address. If you have any questions, please contact join@martini-sportswear.at.

If you are experiencing problems with your account, you can contact our customer service team, either by email at join@martini-sportswear.at or by phone on +43 6463 8171. Alternatively, you can also fill out our contact form. We will process your request as quickly as possible and get back to you.

Once you have logged in to our website via the account icon, you can change your delivery and/or billing address under "MY ACCOUNT".

If you can't remember your password, you can easily reset it when you log in.

Enter the email address by which you are registered with Martini Sportswear and we will send you an email with a link to reset your password.

It may take a few minutes for the email to reach you. Please also check your spam folder if necessary.

You can unsubscribe from our newsletter or change your newsletter settings
at any time by clicking on "Update data" or "Unsubscribe" at the bottom of the newsletter. Then simply follow the instructions.

Martini Sportswear not only equips over 20 athletes from Austria, Germany, Italy and Switzerland with complete speed equipment in winter, but also supports numerous trail running, biking and ultramarathon athletes with clothing and accessories in summer.

Martini Sportswear is also the official outfitter of the Austrian National Ski Mountaineering Squad.

Martini Sportswear stands for functional outdoor clothing made by professionals for professionals. If you enjoy ski mountaineering, skiing, mountain biking, mountaineering, trail running or ultramarathoning at top level and share our Martini Sportswear values, then we should get to know each other. Write to us at sponsoring@martini-sportswear.at and tell us who you are, where you come from and what your perfect outdoor moment looks like - and maybe you'll soon be part of our Martini Sportswear Family.

We are happy to sponsor events that fit in with our brand and whose philosophy is in line with Martini Sportswear values. Sustainability is as key as regionality – it is very important to us to make a positive contribution to the environment and society.

There is also an outlet in our online shop - we call it "Last Season Deals". You can get there by clicking on the "Discover our outlet %" button under the "Men" or "Women" main menu or by clicking on "Outlet %" under "SERVICES" in the footer at the bottom of our website.

Yes, you can find our Martini flagship store in the centre of Annaberg – more information about the address and opening hours can be found here.

If you are experiencing technical problems with our website, please contact us directly so that we can fix the problem as quickly as possible.

If you have general feedback on the website, we would also like to hear from you. In either case, please contact us by using our contact form or email us at join@martini-sportswear.at. Start form

If you want to buy our products on another company's website, please check whether it is an authorised dealer. If in doubt, ask us. You can find authorised Martini Sportswear retailers on our website by using the “Find a retailer“ option in the main menu or the "Buy local" function.

As a general rule, if an offer sounds too good to be true, be careful. Most fraudulent websites are sparse with contact details, so you probably won't find a phone number, email address or business address. If the domain name of the website you want to order from contains "Martini" and is not https://www.martini-sportswear.com, you can assume that you are dealing with a fake website. Websites that contain "sale"/"outlet" "clearance" or similar and "Martini Sportswear" in the domain name are definitely dubious.

Please also inform us if you suspect that you have purchased a counterfeit product by writing to join@martini-sportswear.at so that we can take appropriate action.

As an outdoor company, we have a special responsibility to make a positive contribution to the environment and society. At Martini Sportswear, we take this responsibility very seriously. Thinking, growing and, above all, acting sustainably is an integral part of our brand. In the "Sustainability" section of our website, you can read more about how we are working to make outdoor and mountain sports more sustainable.

All current vacancies are listed on our career page. You can get there by clicking on "Career" under the "Discover Martini" main menu. Feel free to send your application to jobs@martini-sportswear.at.

Can't find a job that matches your profile? We welcome your unsolicited application. Please send your application to jobs@martini-sportswear.at. If you have any questions, please contact our recruitment team at jobs@martini-sportswear.at.

You can find our Terms and Conditions under "ABOUT MARTINI SPORTSWEAR" in the footer at the bottom of our website.

If we have not been able to answer your question(s), our customer service is available on the following days and at the following times:

Monday to Thursday from 09:00 to 12:00 and from13:00 to 17:00 and

Friday from 09:00 to 12:00.

We look forward to hearing from you.